Frequently Asked Questions
How much does ADT monthly monitoring cost?
What are the benefits of an ADT monitored home protection system?
Saves You Money. While you’ve most likely considered how an ADT monitored security system could help save your life, you probably haven’t thought about how it could also save you money. ADT Provides you with a certificate to send to your insurance company, allowing you to save up to 20% off your homeowner’s insurance with most insurance companies. Plus, adding an ADT monitored security systems also adds value to your home.
ADT monitored security systems are installed by licensed professionals.
Do I need a security system?
No matter what size of home you have or what neighborhood you live in, an ADT monitored home protection system can help make your home safer.
*Source: National Burglar and Fire Association, 2000
**U.S. Department of Justice, 1999
When will my system be installed?
What are the benefits of a wireless system?
What are the main components of your Home Protection System?
- 3 Wireless Door or Window Sensors
- 1 Keyfob
- 1 Pet-Immune Motion Detector
- 1 Custom LCD Backlit Keypad
- 1 Back-Up Battery
- 1 Phone Jack
- Panic Buttons: Police, Fire and Medical
- High Decibel Siren, Hostage Code, Door Chime
Our expert installation team will recommend any additional equipment necessary to meet your individual security needs when they install the system in your home. All ADT monitored systems also come with a yard sign and window decals to help deter potential break-ins.
Does ADT offer any guarantees?
ADT Money-Back Service Guarantee
ADT will make every available attempt to satisfy an installation, service or equipment problem that arises within the first six months as an ADT customer. If ADT is still unable to resolve the concern, ADT will refund the installation charge and/or monitoring fees paid during the initial six month period.
Theft Protection Guarantee
In the unlikely event that your home gets burglarized while protected by ADT, ADT will pay up to $500 of your insurance deductible if you meet the required criteria. This means more money to replace stolen items.
Mover’s Security Guarantee
Provides you with a new security system for your new home (Up to $849 Value) if you move after 2 years.
Homeowners Insurance Certificate
Save up to 20% on your homeowners insurance with most insurance companies.
(Certain Restrictions Apply)
Why does ADT have 4 monitoring centers?
What if I don't live close to an ADT monitoring center?
What happens when the alarm goes off?
Our system is so intelligent, that ADT will know exactly which window, door or motion sensor has been triggered. ADT will provide the police with the location of the intrusion, along with your name and address. ADT dispatchers take care of all the logistics, so you don’t have to worry about getting the police any information during your emergency.
How does an ADT monitored security system potentially save me money?
How does having a home security system help deter burglars?
Generally, burglars target only the most vulnerable homes and are unlikely to challenge an ADT burglary system.
I have a pet, will he/she trigger the alarm?
What if my pet weighs over 60 pounds?
Why do I have to have a landline?
In order for this feature to work, you will need a telephone line in your home. When an alarm is triggered, the system seizes your phone line and calls the ADT customer monitoring center immediately. You then communicate with the dispatcher over your control panel, which uses your telephone line.
When I use my phone line is my service affected?
If I lose electric power, will my alarm system still work?
What is 2-Way Voice?
The microphone in your control panel is so strong that it can pick up a normal talking voice from over 75 feet away, so you can
communicate with a dispatcher even if you’re injured and can’t make it to the control panel.
What areas of my home ADT monitoring will help protect?
Your system helps detect potential intruders before they even step inside by securing the perimeter or entry points of your home. Doors, windows, and major traffic areas can be monitored, even notifying ADT command centers exactly which protected area has
detected a break in.
State of the art motion detectors provide an invisible blanket of protection over a wide area inside your home. Even if an intruder were to enter the home, our completely wireless detectors sense human body heat and movement, instantly activating the system
and notifying the ADT command center with detailed information.
What is phone line seizure'?
If you are running a home security system using a landline and you do not have phone line seizure properly installed, your security system can be compromised. (See examples below).
Many security companies offer home security systems with do-it-yourself installation. The problem with DIY installation is most of us aren’t technicians and don’t know how to properly wire the system to make sure phone line seizure is working. Without phone line seizure properly installed, your home’s security is at risk.
How Could No Phone Line Seizure Compromise Your Home Security System?
Example #2 - Another possibility is a burglar could break into your home and put your phone off the hook. Again, without phone line seizure installed, your alarm system will never be able to communicate with the monitoring center.
If you’re using a landline system and unsure how to wire your home security system, we recommend having a professional do it for you. NOTE: Professional installation is included in all ADT packages.
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ADT Exclusive Guarantees
- 6-Month Money-Back Guarantee
- Theft Protection Guarantee
- Mover's Discount Guarantee
Certain restrictions apply
Free Security Consultaion
Discuss with a Security Professional
Request a Free home security consultation. There is absolutely No-Obligation – just a lot of valuable security information.
Home Security Facts
- A burglary occurs every 14.6 seconds
- Most residential burglaries occur during the day
- A home fire occurs every 20 seconds
- 44% of fires start in the kitchen
Our Home Security Consultants Can Help!
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